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Customer Care Desk Associate

Responsibilities:

The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience. This can include, but is not limited to:



  • Scan returned goods and place into bins/shopping carts to return the goods to the department

  • Route mail/file paperwork

  • Issue Hunting and Fishing licenses

  • Cashier

  • Manage the incoming E-commerce customer orders and In-Store Pick Ups

  • Keep the Customer Service Desk clean and presentable to the customers

  • Help in other departments as assigned

  • Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures


Qualifications

  • Great communication skills

  • Prior Retail experience preferred

  • Able to work nights when needed and at least every other weekend

  • Able to pass pre-employment drug screening and background checks


Benefits:



  • Healthcare

  • Paid Holidays and Paid Vacations

  • 401(k)

  • Profit sharing

  • Parental leave

  • Flexible work schedule

  • Associate discount program

  • Exciting and engaging work environment

  • Short and long term disability and life insurance


Job Class
Retail Store

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